1 - Collaborate and build collective knowledge.2 - Find better ways of doing things.3 - Build a community and learning culture.4 - Create better customer experiences.5 - Retain knowledge.6 - Connect remote employees to knowledge.7 - The feel-good factor.
1. Collaborate and build collective knowledge
75% of employees think it’s important and that workers now spend around 50% of their time collaborating.
70% of employees praised digital technology as improving their collaboration, while the numbers reveal that it can increase productivity by up to 30% and profitability by 21%.
2.Find better ways of doing things.
One of the best things about building that shared knowledge base is that you can learn from your mistakes and make sure you don’t repeat them.
But you can also tap into your best experiences and make sure you do repeat them! It’s pretty much as simple as that.
3.Build a community and learning culture.
When people are learning from each other and have a platform to share their knowledge, that builds a sense of community.
Especially when the takeaways from colleagues help people to do their job better!
4.Build a community and learning culture.
We touched on shared knowledge helping people do their jobs better, and the best example is probably for customer-facing employees.
The knowledge base itself means that they can search for knowledge when they’re engaging with customers and that can cut down the time to respond.
5.Retain knowledge.
No matter how much of a community and culture you build, the day will come when even your best and most-engaged employees fly the nest.
But that doesn’t mean you have to lose all of their expertise and experience before they spread their wings.
When people share knowledge and contribute to your collective brain, they’re helping people learn while they’re at the company...
...but also leaving insights and instructions that can be tapped into once they’re gone.
6.Connect remote employees to knowledge.
It’s often challenging for remote workers to learn from teammates, and when you’re remote, there’s the worry that you’re pestering people.
When people can search for shared knowledge, that really kills those two birds with one stone.
When people can search for shared knowledge, that really kills those two birds with one stone.
7.The feel-good factor.
Let’s end on the most positive note of all!
Sometimes, sharing knowledge isn’t even about the knowledge, the biggest benefit can come from everybody feeling like their voice is being heard.
That’s a real shot of motivation for most people because they feel like a valued part of the team, and their experience is genuinely helping others to grow.
Get the full breakdown and learn how to achieve all this here: