It goes without saying that customer success has changed since the pandemic, but the better questions are how has it evolved? What can leaders do more effectively in response? And how can we learn socially from our CS colleagues and other departments in the world of hybrid work? Angela Guedes,
Why would a company move from KPIs or that standard goal-setting model to objectives and key results? Or, as you might know them, OKRs. That’s the big question we put to Jacquie Gay, Program Manager of Talent Development at TomTom, in this week’s episode of 99 Problems But Work Ain’t
Just because we sit in the same room or department, that doesn’t make us a team! In fact, a lot of companies have lost sight of what a great team is because they’re just doing things the way they’ve always been done. Those were just a couple of the hard
What’s the impact of our learning and development efforts? Has training fulfilled its purpose? And why are the answers so often a mystery? The L&D Detective is here to help! Kevin M. Yates joined us in this episode to offer a three-part framework for measuring impact, explain why measurement is
For too long learning has been about giving people new and more information, but it hasn’t been built around where the learner needs to apply that knowledge. Bob Mosher’s 5 Moments Of Need Framework help you pivot to a mindset where you consider the workflow first and foremost! In this
When you’re joining a fast-growing scaleup as the Director of People, where do you start? How do you shape the culture into something codified and scalable? How do you determine the priorities? And what steps can you take towards building a high-performance culture? Valerie Mann joined us to talk about
When you’re running London’s largest online marketplace for flexible office space, the COVID-19 work from home orders must feel like the world’s largest curve ball. Hubble founder Tushar Agarwal joined us to explain just how you approach and handle a situation like this. But have those short-term challenges actually accelerated
Why do so many organisations find it so difficult to establish and build their desired mindset? In Toby Newman’s opinion, they’ve not broken it down into relevant terms for their people or teams and they’re not always putting in the hours. If you’ve ever wondered how you can democratise learning,
How difficult do you think it is for young people leaving education to find employment? Educators don’t want to see the students they’ve spent so long developing facing unemployment and employers really need good entry-level talent to solve skill shortages. All of these factors created a perfect storm for Esther
If you’ve had to onboard remotely or shift your culture with everyone working from home, you’ll know the challenges. Now imagine you’re doing all of that while growing your team from 30 to 100 people? That’s the journey Kevin Valencia (Head of People) and Laure Saintpierre (Employee Experience/Happiness Officer) of
Should we even be describing it as L&D? You might have more open and productive conversations with stakeholders if you ditch the jargon, and Ross explains why in this episode. You’ll also learn who L&D should work with and how, the roles you need to build an effective L&D team
If HR just said no a little more often, could they prioritise better? What if they shared the workload by collaborating with other departments? And how can they convince business leaders to take the journey with them? Emma not only talked us through these key stakeholder questions, but explained where
