2021 was one of those blink and you’ll miss it years! The problem is, when you’re managing customer relationships, you can’t afford to miss much. So, as we enter 2022, ensure you’re updated on the latest customer success trends we’re likely to see this year. We’ve compiled five, all based
It goes without saying that customer success has changed since the pandemic, but the better questions are how has it evolved? What can leaders do more effectively in response? And how can we learn socially from our CS colleagues and other departments in the world of hybrid work? Angela Guedes,
Saying the customer success rulebook has been ripped up is a massive understatement. In the past couple of years, it’s been torn to shreds, those shreds have burnt to a crisp, and the water poured on the ashes has extinguished any hope of reading the CS rules we once followed
Lauren Cumming started the Customer Success (CS) team at Fixflo, a market-leading repair and maintenance management solution for property professionals that’s used by over 1,900 businesses, just over two years ago. In that time, as Head of Customer Success, Lauren has grown the team to seven people, and they’re currently
With 20 years of experience, Nuno Paiva das Neves has always been passionate about communicating with customers and providing the best solution. After a 14-year stint at computer software firm SAP in Galway Ireland, Nuno finally arrived in January of 2020 as Head of Customer Success (EMEA) at SafetyCulture, where
We catchup with Typeform’s Head of Customer Engagement Angela Guedes about training customer reps and delivering a brilliant customer experience. — What have been the main challenges you’ve faced during the COVID-19 lockdown and what has helped you overcome them? Making sure everyone felt connected with their teammates and supported.
