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Tag: Customer Success

Learning from the lessons of customer success experts

Learning from the lessons of customer success experts

You can’t really travel the road to customer success without encountering failure somewhere along the way, or at least a few challenging diversions. But those blips in the journey help you prepare a better route next time. What if you could take a quick shortcut in the form of advice

Onboarding new employee tips

Employee onboarding tips from customer success experts

Successful onboarding is a lot like cooking from a recipe, you’ve got the list of ingredients but how much of each you use, the cooking time and presentation depends on your culinary goals. Let’s leave the kitchen and get back to the office. What we’re saying is that there’s so

Dan Farley of Seenit on Developing Customer Success Teams

Dan Farley of Seenit on Developing Customer Success Teams

We caught up with Dan Farley, Vice President, Customer Success at Seenit, to discuss the development of Customer Success Teams. From onboarding to knowledge sharing, and collaborating to deliver excellent customer service. What is one customer-guiding principle you and your teams try to live by? An obsessive, compulsive drive to