Grow skills that keep your customers happy.
Happy reps create happy customers! Help your success and support teams respond faster, upsell better, develop sooner and create a tip-top customer experience.
We’re powering talent at the most forward-thinking companies.
Ramp up faster.
The sooner your support reps are up to speed, the sooner they’re helping customers succeed! Ramp up faster by connecting them to the right tools, resources, peers and knowledge on-demand, in HowNow.
Retain more customers.
68% of employees prioritise training and development! Create personalised pathways to hone and learn customer support skills. Those new talents help them create better customer experiences and happy customers stick around.
Reduce customer response times.
Responding faster and more accurately is a breeze when the knowledge you need lives everywhere you already work. Empower reps to find resources in inboxes, helpdesks, on calls, in Slack and 100’s of other places.
Track your progress.
How do you know what’s holding your reps back if you’re not measuring skills? Use self and peer-review to identify skills gaps, close them with personalised learning, practice customer interactions and coaching in HowNow.
“Bold Statement Alert but I have to say HowNow is probably the best learning platform I’ve seen on the market recently.”
“HowNow has transformed learning and knowledge management at our company.”
“Smart product and helpful team. HowNow has helped us improve and diversify our learning offering”
“Best Learning Platform Out There! We have been using HowNow for about nine months and have found the capability and functionality of the learning platform to be brilliant.”