During the current coronavirus crisis, we all have a few things in common. The first thing is that we all have a bit more free time – if lockdown has
Tracking progress is an amazing way to help your people and get to the bottom of how they really feel about their job. It’s also a great way for managers
It has become a worn-out COVID-19 cliché, but the unprecedented business challenges of the global pandemic are not the type that you typically prepare for. Creating a record number of
A curious and entrepreneurial spirit, Emma Tiegan — Head Of Customer Success and Operations at SmarterQueue — believes in holistic leadership and is excited by the ever-evolving craft of management.
Lauren Cumming started the Customer Success (CS) team at Fixflo, a market-leading repair and maintenance management solution for property professionals that’s used by over 1,900 businesses, just over two years
Violaine Yziquel runs the EMEA Customer Success Management Team at Box, a cloud content management platform that helps organisations and people transform the way they work. Violaine is very enthusiastic
With a career spanning 10-plus years at Amplience, an API-driven headless content management platform for enterprise retail, Troy Pratley has spent much time dissecting the best way to provide value
We caught up with Dan Farley, Vice President, Customer Success at Seenit, to discuss the development of Customer Success Teams. From onboarding to knowledge sharing, and collaborating to deliver excellent
With 20 years of experience, Nuno Paiva das Neves has always been passionate about communicating with customers and providing the best solution. After a 14-year stint at computer software firm
We catchup with Adam Davies, People Development Manager at one of the fastest growing companies in the world, GymShark. Adam shares his insights on driving learning and knowledge sharing remotely.
We catchup with Typeform’s Head of Customer Engagement Angela Guedes about training customer reps and delivering a brilliant customer experience. — What have been the main challenges you’ve faced during