It’s time to give best practices a brand refresh! They’re not just old folders to be tucked away in a stuffy cabinet and dug out every few years. They can be fun, fresh formats and fluid documents that evolve over time. Which can really help you drive social learning, knowledge
Just because we sit in the same room or department, that doesn’t make us a team! In fact, a lot of companies have lost sight of what a great team is because they’re just doing things the way they’ve always been done. Those were just a couple of the hard
It all starts with a shared purpose, common goals and objectives that bring us all together. Otherwise, what are you going to align people to and how are you going to collaborate to drive the business forward? Typically, people overlook a few key ideas that bring all of this together,
Do L&D professionals need to accept that L&D’s not always the answer? Yes! And that’s not even one of Paul Matthews’ three elephants in the room. Instead, we need to start with the desired behaviour and work backwards to the right format. Paul Matthews is an L&D expert, speaker and
Blended learning gives you the best of both worlds: face-to-face interactions and independent online learning! But, the journey to creating should be short and sweet, not a full-blown expedition! This session will teach you the shortcuts that don’t sacrifice quality! Learn how to automate the boring stuff, not obsess over
They’re busy taking care of your customers, but who’s looking out for your customer support teams!? This webinar recording gives you all the tips and tools to do just that. The customer support journey starts with understanding your customers, their problems and empathising as you solve them. Doing that well
Life’s better when it’s social, and so is learning! When there’s a community feel to it, everyone has a voice, they’re empowered to share their expertise, and it breaks that knowledge out of silos (so you won’t lose it when someone leaves!). It’s the natural way we learn too! 70%
Without sounding like a bad Cher tribute act, what if you could learn back time? If you could find a way of accessing information when you need it and reinvesting all the wasted time searching for it where it will make a difference? This is one of the key principles
Knowledge might be power, but it’s much more powerful when it’s shared! If only one person knows how to do something, that prevents others from developing and can hinder your organisation’s progress. Plus, what happens if they hoard knowledge and decide to leave!? But that’s enough doom and gloom because
Using a knowledge base always feels like a bit of an anti-climax, doesn’t it? You search through the library of resources, find the answers you’re looking for, and that’s it! Where’s the opportunity to interact? To ask a question on that topic, share your experience or start a discussion. People
Knowledge might be power, but shared knowledge is what empowers people to thrive in their role while feeling like a part of something bigger. What’s the point in just one or two people having all the information and influence? Collaboration and knowledge sharing often mean shared creativity, ownership and success.
With 20 years of experience, Nuno Paiva das Neves has always been passionate about communicating with customers and providing the best solution. After a 14-year stint at computer software firm SAP in Galway Ireland, Nuno finally arrived in January of 2020 as Head of Customer Success (EMEA) at SafetyCulture, where
