Building your dream tech stack is a lot like online dating; you’ll find people with a few of the traits you’re looking for, you probably won’t find anyone that ticks every box, and there will be a few people that catch your eye because they’re passionate about one thing in
Is your remote onboarding process going to be smooth and enjoyable or a lonely and difficult experience? It might sound extreme, but you do really have a choice! The word itself has two connotations, one good and one bad. If a travel agent told you an island was remote, you’d
Rob’s role as Head of Customer Success Best Practice involves standardising the operations, the tools and the systems that are in place to drive an effective customer success (CS) operation—from how customers are onboarded, to driving value and adoption until renewal. He works with cross-functional teams to make sure tight
There are two ways to look at reboarding your employees: this could be a pain in the backside, or this is an opportunity to re-engage your staff and change how you work for the better. Disclaimer, there’s no guarantee that option two won’t be painful at times, but it’ll certainly
Successful onboarding is a lot like cooking from a recipe, you’ve got the list of ingredients but how much of each you use, the cooking time and presentation depends on your culinary goals. Let’s leave the kitchen and get back to the office. What we’re saying is that there’s so
Violaine Yziquel runs the EMEA Customer Success Management Team at Box, a cloud content management platform that helps organisations and people transform the way they work. Violaine is very enthusiastic in articulating product value back to the customer for them to achieve their greatest ambitions, as well as passionate about
Congratulations for deciding to invest a bit more time and effort into on-boarding! Employee on-boarding can be a long and boring process. But it’s every new hire’s first impression of the company, so you need to make sure it doesn’t scare them off. Let them know they made the right