Hey blog readers! I’m Jack and I recently joined the Customer Success team here at HowNow. When the team asked me if I could put some thoughts from my first month or so into a blog post, there were two things I thought readers should really know: I’ve been completely
Don’t underestimate the draw of an extra hour in bed or fewer commutes every week! Even after a year of working from home, 89% still want to continue with some kind of remote arrangement moving forward. The novelty really hasn’t worn off – even with the prospect of team lunches,
Working from home isn’t all sunshine and rainbows. For every person that’s ramping up the productivity levels without distractions, there’s someone struggling without working face-to-face. Don’t get us wrong, everybody loves snoozing their alarm an extra time instead of dashing for a packed train, and having more freedom around how
If you didn’t know any better, you’d think a spreadsheet or series of calendar invites was a pretty well-structured onboarding process. You meet people, you get to know a bit more about the company for a couple of weeks, but when do you learn the things that help you hit
Killer onboarding is like saying nice to meet you and actually meaning it! It’s how you make a newbie feel welcome, give them the tools to get them up to speed faster and connect them with the right people. But you’ve got to give it that personal touch and make
A lot of checklists feel longer than the onboarding process itself, breaking down each day and week into great detail. The thing is, you’ve got people to onboard and that makes your time precious, so you don’t need us dragging this out with onboarding definitions, benefits and all that jazz.
Building your dream tech stack is a lot like online dating; you’ll find people with a few of the traits you’re looking for, you probably won’t find anyone that ticks every box, and there will be a few people that catch your eye because they’re passionate about one thing in
Is your remote onboarding process going to be smooth and enjoyable or a lonely and difficult experience? It might sound extreme, but you do really have a choice! The word itself has two connotations, one good and one bad. If a travel agent told you an island was remote, you’d
Rob’s role as Head of Customer Success Best Practice involves standardising the operations, the tools and the systems that are in place to drive an effective customer success (CS) operation—from how customers are onboarded, to driving value and adoption until renewal. He works with cross-functional teams to make sure tight
There are two ways to look at reboarding your employees: this could be a pain in the backside, or this is an opportunity to re-engage your staff and change how you work for the better. Disclaimer, there’s no guarantee that option two won’t be painful at times, but it’ll certainly
Successful onboarding is a lot like cooking from a recipe, you’ve got the list of ingredients but how much of each you use, the cooking time and presentation depends on your culinary goals. Let’s leave the kitchen and get back to the office. What we’re saying is that there’s so
Violaine Yziquel runs the EMEA Customer Success Management Team at Box, a cloud content management platform that helps organisations and people transform the way they work. Violaine is very enthusiastic in articulating product value back to the customer for them to achieve their greatest ambitions, as well as passionate about
