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The State Of Customer Success Training In 2022: How To Win Next Year As Your Team Grows

LIVE WEBINAR

The State Of Customer Success Training In 2022: How To Win Next Year As Your Team Grows

Tuesday, 16 November at 11 AM GMT

Save Your Spot

The State Of Customer Success Training In 2022: How To Win Next Year As Your Team Grows

Are you in the 91% of customer success professionals whose team grew this year? Are your CS numbers now in double figures? 76% of teams have reached that point!

The big question is how you translate that growth into success in 2022. How do you onboard and upskill new reps effectively? Who do you collaborate with? How do you do it well? Where do you find customer advocates? How do you manage expectations? 

There’s a lot to tackle! Our expert panel will be looking at the state of customer success and all the big trends for the coming year so that you can win in 2022.

Host and guests

Speakers

Morika Georgieva, Customer Success Lead, EMEA at Permutive

Morika Georgieva

Customer Success Lead, EMEA at Permutive

Morika Georgieva is Customer Success Lead, EMEA at Permutive and heads up the digital events team at The Customer Success Network. Her Customer Success career focuses on enterprise B2B SaaS start ups in a multitude of industries, including advertising, recruitment, and hospitality.

She is passionate about Customer Success, not only as a key part of business growth, but also as a corporate philosophy that should guide not only how companies conduct business with their partners, but also how they approach their culture and employees.

Dan Farley, VP of Customer Success at Seenit

Dan Farley

VP of Customer Success at Seenit

Dan is VP of Customer Success at Seenit, an amazing user-generated video platform for large enterprise businesses. He has almost 10 years of experience in the Customer Success world, more specifically in early-stage SaaS businesses, having worked closely with some of the largest Fortune 100 organisations in the world.

Dan is always forward-thinking, always looking to innovate in the customer success realm and is incredibly passionate about the direction of our industry’

Elise Marengo, Head of Customer Success at Userpilot

Elise Marengo

Head of Customer Success at Userpilot

Elise is the Head of Customer Success at Userpilot. A classroom teacher with a masters degree in K-12 language education, Elise never saw herself working in technology, but when she was approached by Userpilot to consider a position as their first Customer Success hire, she saw an incredible learning opportunity.

What she came to realize, was that while her “classroom” was now primarily comprised of Zoom rooms and her student´s age range had jumped up quite a bit, the pillars of her role still rested on the same foundation: Education.

Webinar Agenda

How to overcome the challenges of growing a customer success team.

Tools for giving reps the knowledge and skills they need to succeed.

Why 82% flagged customer advocacy as a priority and how to find those advocates.

Which teams CS should be collaborating with, from marketing to sales and beyond.

How to use data and analytics in your customer success strategies.

Live Q&A.

Limited Seats Available!

The State Of Customer Success Training In 2022: How To Win Next Year As Your Team Grows

Tuesday, 16 November at 11 AM GMT.

Save Your Spot