How to identify knowledge gaps: Answered in 5 minutes
How do you know what you don’t know? It’s not some kind of ancient proverb, but a problem that plagues organisations all over the world. We know there are things
Could OpenPose be used to measure learner body language and engagement at work?
Have you ever been guilty of resting your eyes for a minute or slumping over in a moment of boredom during a course or lesson? Sometimes, it’s just too hard
Improving productivity at work: tips from 5 customer success leaders
The irony of becoming more productive is that it often takes some trial and error, how can you know if something will make you more efficient without trying it? And
Rob Redman of Adobe on building customer success leaders, teams and plans
Rob’s role as Head of Customer Success Best Practice involves standardising the operations, the tools and the systems that are in place to drive an effective customer success (CS) operation—from
Learning from the lessons of customer success experts
You can’t really travel the road to customer success without encountering failure somewhere along the way, or at least a few challenging diversions. But those blips in the journey help
Adam Davies from GymShark on developing people in times of crisis
We caught up with Adam Davies, People Development Manager at one of the fastest growing companies in the world, GymShark. Adam shares his insights on driving learning and knowledge sharing
10 of the best tools to help your team work from home
With everything that’s going on in the world at present making things a little uncertain, most of us are choosing to work from home to avoid Coronavirus. For many, this