It goes without saying that customer success has changed since the pandemic, but the better questions are how has it evolved? What can leaders do more effectively in response? And
Why would a company move from KPIs or that standard goal-setting model to objectives and key results? Or, as you might know them, OKRs. That’s the big question we put
Just because we sit in the same room or department, that doesn’t make us a team! In fact, a lot of companies have lost sight of what a great team
What’s the impact of our learning and development efforts? Has training fulfilled its purpose? And why are the answers so often a mystery? The L&D Detective is here to help!
For too long learning has been about giving people new and more information, but it hasn’t been built around where the learner needs to apply that knowledge. Bob Mosher’s 5
When you’re joining a fast-growing scaleup as the Director of People, where do you start? How do you shape the culture into something codified and scalable? How do you determine
When you’re running London’s largest online marketplace for flexible office space, the COVID-19 work from home orders must feel like the world’s largest curve ball. Hubble founder Tushar Agarwal joined
Why do so many organisations find it so difficult to establish and build their desired mindset? In Toby Newman’s opinion, they’ve not broken it down into relevant terms for their
How difficult do you think it is for young people leaving education to find employment? Educators don’t want to see the students they’ve spent so long developing facing unemployment and
If you’ve had to onboard remotely or shift your culture with everyone working from home, you’ll know the challenges. Now imagine you’re doing all of that while growing your team
Should we even be describing it as L&D? You might have more open and productive conversations with stakeholders if you ditch the jargon, and Ross explains why in this episode.
If HR just said no a little more often, could they prioritise better? What if they shared the workload by collaborating with other departments? And how can they convince business
