Plugging your leaky bucket: Stop losing valuable knowledge today
In the era of exponential change we’re living through, no company has time to re-learn the things they once knew. In fact, if you look at most businesses, they just
How to identify knowledge gaps: Answered in 5 minutes
How do you know what you don’t know? It’s not some kind of ancient proverb, but a problem that plagues organisations all over the world. We know there are things
How sharing best practices can supercharge your company culture
It’s time to give best practices a brand refresh! They’re not just old folders to be tucked away in a stuffy cabinet and dug out every few years. They can
5 ways to drive sales productivity through learning
You might be sick of the sight of productivity! For a while, there seemed to be an avalanche of content about how to do more in shorter periods, while using
Collaborative leadership: Could a learning platform be your secret weapon for shared success?
You’ve got geniuses all over your organisation, whether you’ve realised it yet or not! And it’s one of the reasons why we no longer learn in the top-down fashion, where
Ditch the social media squares and learn a new skill for £500 a month
As social media continues to become an ever-present part of our lives, it’s easy to take for granted just how much time we spend looking at our screens and the
4 important sales trends you need to know for 2021
What exactly is a new normal? We’d imagine that most articles looking at 2021 are going to fall into the trap of telling you all about it. The truth is,
7 reasons why knowledge sharing is important
Knowledge might be power, but it’s much more powerful when it’s shared! If only one person knows how to do something, that prevents others from developing and can hinder your
How to improve your knowledge base? Make it collaborative
Using a knowledge base always feels like a bit of an anti-climax, doesn’t it? You search through the library of resources, find the answers you’re looking for, and that’s it!
Knowledge sharing and collaboration insights from customer success leaders
Knowledge might be power, but shared knowledge is what empowers people to thrive in their role while feeling like a part of something bigger. What’s the point in just one
Lauren Cumming of Fixflo on connecting customer success teams with the knowledge they need
Lauren Cumming started the Customer Success (CS) team at Fixflo, a market-leading repair and maintenance management solution for property professionals that’s used by over 1,900 businesses, just over two years
Troy Pratley of Amplience on onboarding, sharing knowledge and developing relationships in customer success teams.
With a career spanning 10-plus years at Amplience, an API-driven headless content management platform for enterprise retail, Troy Pratley has spent much time dissecting the best way to provide value