We’ll often mention how important it is to understand what motivates your people, so it would be a bit hypocritical if we talked that talk and didn’t walk that walk.
Natasha is the Customer Support Training Manager at Gymshark, where she has been working for just over 3 years. She manages training and development for the Customer Support Teams in
Driven by his passion to help people apply the right skills to produce increased revenue, better margins and stronger customer relationships, George’s journey through L&D and sales leadership has taken
The irony of becoming more productive is that it often takes some trial and error, how can you know if something will make you more efficient without trying it? And
Rob’s role as Head of Customer Success Best Practice involves standardising the operations, the tools and the systems that are in place to drive an effective customer success (CS) operation—from
You can’t really travel the road to customer success without encountering failure somewhere along the way, or at least a few challenging diversions. But those blips in the journey help
If you don’t change now, there’s a pretty good chance you’ll get left behind in a post-COVID-19 world. There’s already been a shift in company cultures, how we learn and
Jim Joyce, Telcoinabox – Sales & Regulatory Manager When your resellers are the middleman between your company and the end user, how can you ensure product knowledge is effectively delivered
Jose Bort, EventsCase CEO & Co-Founder How do you keep your global employees updated on the latest product developments and provide consistent training across time zones? This was the challenge
It has become a worn-out COVID-19 cliché, but the unprecedented business challenges of the global pandemic are not the type that you typically prepare for. Creating a record number of
A curious and entrepreneurial spirit, Emma Tiegan — Head Of Customer Success and Operations at SmarterQueue — believes in holistic leadership and is excited by the ever-evolving craft of management.
Lauren Cumming started the Customer Success (CS) team at Fixflo, a market-leading repair and maintenance management solution for property professionals that’s used by over 1,900 businesses, just over two years