
Why we’re donating to Room to Read this Christmas
In normal years, we’d have probably sent a beautiful box of something sweet or favourite tipples to all the HowNow family before the calendar even flipped over to December! But
In normal years, we’d have probably sent a beautiful box of something sweet or favourite tipples to all the HowNow family before the calendar even flipped over to December! But
One minute you’re heading into higher education and in the blink of an eye (and maybe a few hangovers), it’s all over! Two to four years of studying and you’re
Have you ever wondered how Google share knowledge and create their own learning culture? Where the likes of Amazon and Microsoft are investing their training budgets to upskill and develop
Natasha is the Customer Support Training Manager at Gymshark, where she has been working for just over 3 years. She manages training and development for the Customer Support Teams in
Driven by his passion to help people apply the right skills to produce increased revenue, better margins and stronger customer relationships, George’s journey through L&D and sales leadership has taken
Rob’s role as Head of Customer Success Best Practice involves standardising the operations, the tools and the systems that are in place to drive an effective customer success (CS) operation—from
You can’t really travel the road to customer success without encountering failure somewhere along the way, or at least a few challenging diversions. But those blips in the journey help
Most of us have an idea of what our dream job would be. For some of us, we’ve always wanted this dream job since we were a little kid, and
During the current coronavirus crisis, we all have a few things in common. The first thing is that we all have a bit more free time – if lockdown has
Tracking progress is an amazing way to help your people and get to the bottom of how they really feel about their job. It’s also a great way for managers
It has become a worn-out COVID-19 cliché, but the unprecedented business challenges of the global pandemic are not the type that you typically prepare for. Creating a record number of
A curious and entrepreneurial spirit, Emma Tiegan — Head Of Customer Success and Operations at SmarterQueue — believes in holistic leadership and is excited by the ever-evolving craft of management.