Upskilling yourself at work, a win-win for employers and employees
One minute you’re heading into higher education and in the blink of an eye (and maybe a few hangovers), it’s all over! Two to four years of studying and you’re
How innovative companies train their employees (Google, Amazon, Uber & more)
Have you ever wondered how Google share knowledge and create their own learning culture? Where the likes of Amazon and Microsoft are investing their training budgets to upskill and develop
Using HowNow to share knowledge, engage staff and work remotely: Natasha Wilson, Customer Support Training Manager at Gymshark
Natasha is the Customer Support Training Manager at Gymshark, where she has been working for just over 3 years. She manages training and development for the Customer Support Teams in
Onboarding and training salespeople in a global organisation: George Pastidis, Head of Sales Enablement Programs at Ericsson
Driven by his passion to help people apply the right skills to produce increased revenue, better margins and stronger customer relationships, George’s journey through L&D and sales leadership has taken
Rob Redman of Adobe on building customer success leaders, teams and plans
Rob’s role as Head of Customer Success Best Practice involves standardising the operations, the tools and the systems that are in place to drive an effective customer success (CS) operation—from
Learning from the lessons of customer success experts
You can’t really travel the road to customer success without encountering failure somewhere along the way, or at least a few challenging diversions. But those blips in the journey help
What does your dream job look like?
Most of us have an idea of what our dream job would be. For some of us, we’ve always wanted this dream job since we were a little kid, and
5 L&D Ted Talks that will change your perspective
During the current coronavirus crisis, we all have a few things in common. The first thing is that we all have a bit more free time – if lockdown has
5 questions to ask your people to track their progress
Tracking progress is an amazing way to help your people and get to the bottom of how they really feel about their job. It’s also a great way for managers
Facing COVID-19 business challenges: insights from customer success experts
It has become a worn-out COVID-19 cliché, but the unprecedented business challenges of the global pandemic are not the type that you typically prepare for. Creating a record number of
Emma Tiegan of SmarterQueue on Remote Development and Creating a Learning Culture
A curious and entrepreneurial spirit, Emma Tiegan — Head Of Customer Success and Operations at SmarterQueue — believes in holistic leadership and is excited by the ever-evolving craft of management.
Lauren Cumming of Fixflo on connecting customer success teams with the knowledge they need
Lauren Cumming started the Customer Success (CS) team at Fixflo, a market-leading repair and maintenance management solution for property professionals that’s used by over 1,900 businesses, just over two years