Work in Progress.
The learning and development blog that gives it to you straight! Guides, articles and stories that cover the key L&D issues, written like a real person. Enjoy!
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Jose Bort, EventsCase CEO & Co-Founder How do you keep your global employees updated on the latest product developments and
During the current coronavirus crisis, we all have a few things in common. The first thing is that we all
Tracking progress is an amazing way to help your people and get to the bottom of how they really feel
It has become a worn-out COVID-19 cliché, but the unprecedented business challenges of the global pandemic are not the type
A curious and entrepreneurial spirit, Emma Tiegan — Head Of Customer Success and Operations at SmarterQueue — believes in holistic
Lauren Cumming started the Customer Success (CS) team at Fixflo, a market-leading repair and maintenance management solution for property professionals
Violaine Yziquel runs the EMEA Customer Success Management Team at Box, a cloud content management platform that helps organisations and
With a career spanning 10-plus years at Amplience, an API-driven headless content management platform for enterprise retail, Troy Pratley has
We caught up with Dan Farley, Vice President, Customer Success at Seenit, to discuss the development of Customer Success Teams.
Coronavirus has changed many things, however one of the most significant impacts it has had is on the world of
With 20 years of experience, Nuno Paiva das Neves has always been passionate about communicating with customers and providing the
We caught up with Adam Davies, People Development Manager at one of the fastest growing companies in the world, GymShark.
If you’re anything like us, everyday you wake up thinking that today is the day you’ll start learning something new,
We catchup with Typeform’s Head of Customer Engagement Angela Guedes about training customer reps and delivering a brilliant customer experience.
Sometimes a learning budget can seem like a luxury. However, without one, your business can really fall behind. Providing a